Case Study: Schneider Electric achieves faster support and 90% solution rates with Khoros Community

How Schneider Electric Innovates with Community

Schneider Electric, a global leader in energy and automation, needed a scalable way to engage customers, partners (150,000+) and employees across a complex, fast-changing industry. To broaden its audience, improve self-service, and surface embedded expertise, Schneider Electric built a Khoros Community (Khoros-powered community) as part of its Schneider Electric Exchange platform to drive digital transformation and collaborative support.

Khoros delivered an online community platform, developer corner and Marketplace plus a super‑user program to unlock peer-to-peer and expert help; the results include about 20,000 unique visitors per month, a solution rate of roughly 90% in top forums, response times under 24 hours, measurable call‑center deflection to chat/forums, time savings for customers and increased partner engagement.

Schneider Electric

JP Bonnafoux

VP Growth & Success, Digital Business