Case Study: SMARTY empowers self-service support with Khoros Communities

SMARTY's strategy for boosting community resolution and conversion rates.

SMARTY, a UK-based SIM-only mobile network owned by Hutchison 3G UK, wanted to help customers find answers faster and reduce pressure on its support team. Working with Khoros, SMARTY used a community platform to enable self-service, customer-to-customer support, and easier access to information.

With Khoros Communities, SMARTY built a self-service community that now has more than 90,000 registered members, around 60,000 unique visits per month, and over 150,000 monthly page views. The approach improved resolution rates by 7% through self-service, while also helping SMARTY improve customer satisfaction and lower support costs.

SMARTY

Yulian Kozachok

CX Platform Lead