Case Study: Visa achieves self-service support savings with Khoros

Visa - Customer Case Study

Visa, the global payments technology company, needed a better way to help customers and partners self-serve around its API products and technical issues. Using Khoros Community, Visa aimed to improve the developer experience while reducing the burden on its support team.

Khoros implemented a developer community that provided API documentation, self-service support, and technical issue resolution at scale. The result was support for 8 billion API calls per month, a 59% self-service resolution rate, $3.5 million in annual support cost savings, and a 20% increase in accepted solutions.

Visa

Anthony Pichardo

Product Manager