Case Study: Consorsbank achieves a 4.2/5 customer satisfaction rating and 30% conversion lift with Khoros Community

Consorbank's Investment in Community Improves Customer Satisfaction Rating

Consorsbank, a leading direct bank in Europe, faced a gap between customer expectations for open, direct online communication and the bank’s existing digital channels. To centralize answers, support and customer feedback, Consorsbank partnered with Khoros and launched a Khoros Community as their digital engagement platform.

Khoros built and supported a Khoros-powered community for customer support, crowdsourcing, product reviews and ratings, and relevant financial content, enabling authentic peer-to-peer and agent interactions. The community now has 18,500 active members, a 4.2/5 customer satisfaction rating, and delivered a +30% conversion rate in year one (about 1,500 new customers per week), along with broad social reach—demonstrating measurable business impact from Khoros’s solution.

Consorsbank