Case Study: Macmillan Learning Achieves Higher Engagement and Retention with Khoros

How Macmillan Learning's community enhances learning courses through innovative community-powered peer learning and networking

Macmillan Learning, a mission-driven educational content company and privately held family-owned publisher, wanted to create stronger accountability community experiences for learners that would improve engagement and retention. To support that goal, it used Khoros and its community platform to foster deeper connections between learners and educators.

With Khoros-powered community experiences, Macmillan Learning achieved strong measurable results, including 94.6% new customer acquisition, a 58.8% Net Promoter Score, a 99.1% retention rate, and a 12% engagement rate. The outcomes show that Khoros helped Macmillan Learning drive customer advocacy, loyalty, and sustained participation.

Macmillan Learning

Symphonie Swift

Product Marketing Manager