Case Study: Instacart drives faster community innovation with Khoros Communities

How Instacart's strategic step to upgrading its community and adopting Khoros' next-generation communities platform helped drive tangible results

Instacart, North America’s leading grocery technology company, wanted to upgrade its community experience to better support customers and shoppers while enabling faster innovation. To do that, it turned to Khoros and its Khoros Communities solution, looking for advanced customization and more flexibility in how the community was designed and managed.

Khoros delivered a highly customizable community platform that let Instacart build the exact experience it envisioned. The results were strong: community page views increased 33%, registered users grew 105% year over year, completed registrations rose 217%, and the community reached 310,000 total users.

Instacart

Annabel Becerra-Chavez

Sr. Program Manager