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Visit WebsiteAbsolute Collagen increased their CSAT to 4.9 by always putting customers at the heart of their business
Absolute Collagen
Maxine Laceby
Founder
Gorgias
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
Case Studies
Showing 78 Gorgias Customer Success Stories
ALOHAS gets 83% automation and double the revenue with quick response flow
Alohas
Annalisa Micalizzi
Head of Customer Care
How Angelus Direct achieved 4.7/5 CSAT by streamlining customer conversations with Gorgias
Angelus Direct
Tyler Angelos
Chief Executive Officer
How Audien Hearing Increased Efficiency for 75 Agents and Reduced Product Returns by 5%
Audien Hearing
Zoe Kahn
VP of Retention and Customer Experience
How Obvi Generated More Than $22,000 in 2 Months by Adding Phone Support
Aventus
How Baby Gold Went from 0% to 20% Email Automation Rate in Two Weeks with AI Agent
Baby Gold
Sindi Melgar
Customer Service Manager
How Bagallery Improves Their Customer Satisfaction and Increases Their NPS from 19 to 41
Bagallery
Farhan Syed
Bagallery
How Battlbox increased revenue during peak season with Gorgias
BattlBox
John Roman
Chief Marketing Officer
How Beardbrand’s Support Team of One Competes with Amazon
Beardbrand
Eric Bandholz
Founder
How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses
Birddogs
Matt Dogg
Customer Relations Manager
How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat
Bokksu
Danny Taing
Founder & CEO
By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team
Brumate
Colin Waters
Customer Service Manager
How Campus Protein started using Gorgias to boost customer experience and drive sales.
Campus Protein
Russell Saks
Chief Executive Officer
How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5
Comme Avant
Sophie Lauret
Co-founder
How Create CX and Gorgias Partner to Accelerate Growth With Flawless Customer Experiences
Create CX
Leeor Cohen
Founder and CEO
How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat
CROSSNET
Chris Meade
Co-Founder
66% fewer tickets and twice as many positive interactions Why Dance4Me loves Gorgias & BigCommerce
Dance4Me
Jessie Dee
Dance4Me
How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias
Darn Good Yarn
Amanda Schermerhorn
Director of Operations
Using Gorgias, Dealeaz increased support productivity by 40%
Dealeaz
Philippe Roireau
Chief Financial Officer
Death Wish Coffee Uses Machine Learning to Hit Aggressive 200% Growth Goals
Death Wish Coffee
Caiden Tuller
Customer Relations Manager
DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias & Recharge
DoggieLawn
Brittany
Customer Success Manager
How Dr. Bronner's Saves $100K/Year by Automating 45%+ of Interactions with Gorgias
Dr. Bronner All-One!
Emily McEnany
Senior CX Manager
How Ekster Used Automation to Cover the Workload of 4 Agents
Ekster
Shauna Cleary
Head of Ecommerce
How Gorgias' Facebook integration brings Shopify businesses to the next revenue tier.
Ellana
Guita Gopalan
Chief Revenue Officer
Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation
EMUAID
Amberly Vogelsang
National Sales Manager
How Everyday Dose Uses Gorgias and Siena AI to Delight Customers Across Channels
Everyday Dose
How Food Huggers leverages self service to increase CSAT to 5
Food Huggers
Juliana Brasil
Director of Operations
How Glamnetic Achieved an 18.39% On-Ticket Conversion Rate with Exit Intent Campaigns
Glamnetic
Mia
Head of Customer Experience
How Jaxxon Accomplishes the Work of 5 Agents with 37% Automation
JAXXON
Caela Castillo
Director of Customer Experience
How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5
Jetson
George Chao
Chief Executive Officer
How Jonas Paul Eyewear Transformed CX Into an Efficient Channel for Support, Loyalty, and Sales
Jonas Paul Eyewear
Danae Kaminski
Customer Care Team Lead
JOONE uses Gorgias Macros and Rules to provide proactive support and decrease FRT by 52%
JOONE
Clara Zaoui
Head of CRM and Customer Care
How July Uses Automate to Do the Work of 3 Extra Agents
July
Alex Naoumidis
Head of Operations and CX
How Kirby Allison Boosted Conversions by 23% After Automating 30% of Tickets
Kirby Allison
Addison Debter
Head of Customer Service
How Kreyol Essence Used Convert to Create Emotional Shopping Journeys with Data
Kreyol Essence
Maria Fernanda Lopez
Customer Service Manager
Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration
Kulani Kinis
Sarah
Customer Care Optimization Manager
How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours
Lillie's
Nicole Mann
Marketing Director
How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season
Love Your Melon
Bernie Kolar
Customer Service Director
How LSKD Tripled Email Automation Rate with AI Agent
LSKD
Kailey Burton
Community Experience Head Coach
How LTVplus Helps Brands Offer World-Class Experiences With Gorgias
LTVplus
Melissa Huertas
Head of Customer Success
How Luksusbaby achieved 66% faster FRT and 45% ticket automation with Gorgias and D.TAILS
Luksusbaby
Tanja Munch
Customer Service Manager
How Gorgias Convert Helped Manduka Boost On-Site Campaign Revenue by 284% in 5 Months
Manduka
Jessica Botello
Customer Service Manager
How Marine Layer drastically reduced their resolution time, and increase customer loyalty.
Marine Layer
Dave Szymaszek
Head of Customer Experience
How Milligram Manages All Tickets from a Single Platform and Increases 33% of Their One-Touch Tickets
Milligram
Ginger Valentine
Digital Editor
How MNML increases revenue through Gorgias social media integrations.
mnml
Ian Anderson
Operations Manager
Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento
Montezuma’s
Kate Jones
Marketing Manager
How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%
Nomad
Kristin Pendleton
Customer Support Manager
How Obvi Manages 150+ Tickets Per Day With 1.5 Support Agents
Obvi
Ronak Shah
Founder & CEO
How high-end retailer Oger provides personalized service with 69% faster resolution time
Oger
Ian Kouwen
Ecommerce Manager
Ohh Deer uses Gorgias Chat to provide excellent CX & generate revenue by $12,500/quarter
Ohh Deer
Alex Turner
Customer Experience Manager
How OLIPOP champions conversational commerce and CS with Postscript + Gorgias
Olipop
Eli Weiss
Director
How Pajar Automates 45% of Tickets to Cut Response Times From Days To Minutes
Pajar
Noémie Rousseau
Customer Service Manager
How Pit Viper Achieved a 4.9 CSAT and Faster FRT With Gorgias and ShipBob
Pit Viper
Lexi Goldberg
Customer Service Manager
Princess Polly Improves Their CX Team Efficiency by Benefiting From Gorgias-Shopify Integration
Princess Polly
Alexandria Collis
Director of Operations
How AI Agent Became #1 in Ticket Replies & Resolution Speed for Psycho Bunny’s CX Team
Psycho Bunny
Tosha Moyer
Senior Customer Experience Manager
How RevAir answers tickets 93% faster and generates $76k quarterly using Gorgias Self-service
RevAir
Mika Hoecker
Customer Engagement Manager
How Roma automates their ticket resolution and reduces their response time by 50%
Roma
Deven Davis
Chief Marketing Officer
How Rumpl Recouped $8,000 in Return Fees and Achieved 4.89 CSAT With Loop and Gorgias
Rumpl
Jacob Cantu
Senior Customer & People Experience Manager
How Shinesty Automates 50%+ of Tickets to Offer Great CX with a Team of 5
Shinesty
Molly Kerrigan
Senior Director of Retention
How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias
Shinesty
Cody Szymanski
Customer Experience Manager
How Stoov® Unveils Customer Insights for Enhanced CX and 10% Cost Saving
Stoov
Guus Brinkman
Head of Data and Technology
How ECOM DEPARTMENT Helped Stylest Generate 31x in ROI with Gorgias
Stylest
Andreina Caushi
Project Manager
How SuitShop Benefits from The Gorgias-Shopify Integrations to Provide Best Experience for Their Customers
SuitShop
Katy Eriks
Director of CX
How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration
Sunski
Alicia Levine
Customer Support Manager
How SuperATV centralized communications & decreased response times by over 80%
SuperATV
Josh South
Director of Marketing and Technology
How TalentPop Expanded its Customer Base by Partnering With Gorgias
TalentPop
Olivia Parker
Senior Partnerships Manager
The Girlfriend Doctor answers subscription tickets 40% faster with Loop Subscription and Gorgias
The Girlfriend Doctor
Edith Terolli
Customer Experience Manager
96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias
Timbuk2
Joseph Piazza
Senior Customer Experience Manager
How Topicals Used Automate to Improve the Pre-Sales CX and Boost Sales by 78%
Topicals
Deja Jefferson
Customer Experience Manager
How TruWood Makes Customers Feel Like Family While Increasing ROAS
TruWood
Bishoi Khella
Co-Founder
Thanks to Gorgias, Try The World provides a unified customer experience across all channels
Try The World
Amanda
Customer Support Manager
How TUSHY Influences 25% of Sales with Gorgias Convert: “It Wildly Blew Our Expectations Out of the Water”
Tushy
Grace Choi
Customer Experience Manager
Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer
Uqora
Zoe Rotberg
Customer Success Manager
How Switching to Gorgias Decreases Vape Superstore's Response Time by 70%
Vape Superstore
Dan Judd
Head of Digital
How Veloretti Cuts Down Their Resolution Time in Half and Improves Their Team's Efficiency
Veloretti
Tom Wolters
Head of Business & Retail
How VESSEL decreased response time and improved CSAT in one month with AI Agent
Vessel
Lauren Reams
Customer Experience Manager
How Vush Uses Rep and Gorgias to Provide Delicate, On-Demand Answers
VUSH
Fiona Scrymgeour
Marketing Director
How Wildride Automated 33% of Email Tickets with AI Agent
Wildride
Amber van den Berg
Head of Customer Experience
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