Gorgias B2B Case Studies & Customer Successes

Gorgias logo

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.

Case Studies

Showing 111 Gorgias Customer Success Stories

search button

Absolute Collagen boosts CSAT and response times with Gorgias

Absolute Collagen logo

ALOHAS achieves 83% automation and double the revenue with Gorgias

Alohas logo

Angelic Bakehouse increases one-touch tickets, C-SAT, and sales with Gorgias and Mutesix

Angelic Bakehouse logo

Angelus Direct achieves 4.7/5 CSAT with Gorgias

Angelus Direct logo

Arc’teryx boosts conversion and revenue with Gorgias Shopping Assistant

Arc’teryx logo

Arcade Belts Cuts Support Ticket Volume in Half with Gorgias AI Agent

Arcade Belts logo

Audien Hearing boosts efficiency and cuts returns with Gorgias

How Obvi Generated More Than $22,000 in 2 Months by Adding Phone Support

Aventus logo

Baby Gold boosts email automation and response times with Gorgias AI Agent

Baby Gold logo

Bagallery increases NPS and customer satisfaction with Gorgias

Bagallery logo

bareMinerals boosts AOV and reduces returns with Gorgias Shopping Assistant

bareMinerals logo

BattlBox increases revenue and boosts customer support with Gorgias

BattlBox logo

Beardbrand boosts support efficiency with Gorgias

Beardbrand logo

Birddogs maintains its brand voice and streamlines support with Gorgias

Birddogs logo

Bokksu Achieves Faster Support and Higher Customer Satisfaction with Gorgias

Bokksu logo

Boody boosts sales and cuts response times with Gorgias AI Agent

Boody logo

Boston Proper Automates 36% of Support Volume with Gorgias

Boston Proper logo

By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team

Brumate logo

buah cuts response times from 3 days to 40 seconds with Gorgias

buah logo

Cabau Lifestyle scales support and boosts sales with Gorgias AI Agent and Shopping Assistant

Cabau Lifestyle logo

Caitlyn Minimalist boosts conversion and AOV with Gorgias Shopping Assistant

Caitlyn Minimalist logo

Caitlyn Minimalist achieves faster support and higher conversions with Gorgias AI Agent

Caitlyn Minimalist logo

Campus Protein boosts customer experience and sales with Gorgias

Campus Protein logo

Campus Protein boosts sales and customer support efficiency with Gorgias

Campus Protein logo

Cocorico automates 48% of tickets and cuts support costs with Gorgias AI Agent

Cocorico logo

Comme Avant improves support efficiency and response times with Gorgias

Comme Avant logo

Cornbread Hemp achieves a 13.57% phone conversion rate with Gorgias Voice

Cornbread Hemp logo

Create CX accelerates customer experience growth with Gorgias

Create CX logo

CROSSNET boosts shopping experience and drives $450,000 in sales with Gorgias

CROSSNET logo

Dance4Me Achieves 66% Fewer Tickets and Twice as Many Positive Interactions with Gorgias

Darn Good Yarn saves 335 customer service hours with Gorgias

Darn Good Yarn logo

Using Gorgias, Dealeaz increased support productivity by 40%

Dealeaz logo

Death Wish Coffee achieves scalable customer support and 200% growth goals with Gorgias

Death Wish Coffee logo

DoggieLawn boosts efficiency and customer lifetime value with Gorgias

How Dr. Bronner's Saves $100K/Year by Automating 45%+ of Interactions with Gorgias

Dr. Bronner All-One! logo

Ekster Achieves 27% Ticket Automation with Gorgias Automate

Ekster logo

Ellana accelerates Facebook support and boosts social commerce with Gorgias

Ellana logo

EMUAID achieves 5/5 support performance with Gorgias automation

EMUAID logo

Emuaid achieves 5/5 support performance with Gorgias

EMUAID logo

Everyday Dose achieves faster support and more sales with Gorgias and Siena AI

Everyday Dose logo

Food Huggers boosts CSAT and reduces live chat tickets with Gorgias

Food Huggers logo

Glamnetic achieves 18.39% on-ticket conversion with Gorgias Convert

Glamnetic logo

Glamnetic handles 40% of support volume with Gorgias AI Agent

Glamnetic logo

Hindbag cuts response times and boosts repeat purchases with Gorgias

Hindbag logo

JAXXON achieves 37% automation and faster support with Gorgias

JAXXON logo

JAXXON boosts CX efficiency and support-driven sales with Gorgias

JAXXON logo

Jetson Centralizes Customer Support and Boosts NPS with Gorgias

Jonas Paul Eyewear boosts CX efficiency and sales with Gorgias AI Agent

Jonas Paul Eyewear logo

JOONE boosts support efficiency and sales with Gorgias

July deflects 31% of tickets and works like 3 extra agents with Gorgias Automate

July logo

Kirby Allison boosts conversions by 23% with Gorgias Automate

Kreyol Essence boosts engagement and conversions with Gorgias Convert

Kreyol Essence logo

Kulani Kinis saves $400k in refunds with Gorgias + Loop

Kulani Kinis logo

Lillie's Q boosts sales conversion and cuts resolution time with Gorgias

Love in Faith automates 28% of support tickets with Gorgias AI Agent

Love in Faith logo

Love Your Melon boosts support efficiency with Gorgias

Love Your Melon‎ logo

LSKD triples email automation and cuts response times with Gorgias AI Agent

LSKD logo

How LTVplus Helps Brands Offer World-Class Experiences With Gorgias

LTVplus logo

Luksusbaby achieves 66% faster first response time and 45% ticket automation with Gorgias

Luksusbaby logo

Manduka boosts on-site campaign revenue with Gorgias Convert

Manduka logo

Marine Layer reduces resolution time by 68% with Gorgias

Marine Layer logo

Milligram boosts one-touch tickets with Gorgias

Milligram logo

MNML increases revenue and support efficiency with Gorgias

mnml logo

Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

Montezuma’s logo

mybacs cuts response and resolution times with Gorgias

mybacs logo

Nomad achieves faster first response and resolution times with Gorgias

Nomad logo

Nude Project resolves 74% of tickets in one touch with Gorgias AI Agent

Nude Project logo

Obvi handles 150+ daily tickets and boosts BFCM sales with Gorgias AI Agent

Obvi logo

Oger Achieves 69% Faster Resolution Time with Gorgias

Oger logo

Ohh Deer boosts CX and generates $12,500 per quarter with Gorgias

OLIPOP boosts customer support speed and revenue with Gorgias

Olipop logo

One Block Down increases automation and delivers personalized support with Gorgias

One Block Down logo

Orthofeet automates 56% of support tickets and speeds response times with Gorgias

Orthofeet logo

Orthofeet achieves 56% ticket automation in 2 months with Gorgias

Orthofeet logo

Oscaro Power cuts phone support time and costs with Gorgias Voice

Oscaro Power logo

Osea Malibu cuts QA time by 75% and boosts customer satisfaction with Gorgias Auto QA

Osea Malibu logo

Pajar cuts support response times and automates 45% of tickets with Gorgias

Pajar logo

Pepper automates 54% of support and boosts sales with Gorgias AI Agent

Pepper logo

Pit Viper Achieves Faster Response Times and 4.9 CSAT with Gorgias and ShipBob

Pit Viper logo

Princess Polly boosts CX efficiency with Gorgias

Princess Polly logo

Psycho Bunny boosts ticket replies and resolution speed with Gorgias AI Agent

Psycho Bunny logo

Psycho Bunny doubles revenue and cuts support costs with Gorgias

Psycho Bunny logo

RevAir cuts response times 93% and boosts revenue with Gorgias

RevAir logo

Roma achieves faster, more personalized online support with Gorgias

Roma logo

Rumpl recoups $8,000 in return fees and boosts CSAT with Gorgias

Rumpl logo

Shinesty boosts social engagement and conversions with Gorgias

Shinesty logo

Shinesty Automates 60% of Tickets and Speeds Resolution with Gorgias

Shinesty logo

Shinesty boosts social media engagement and conversions with Gorgias

Shinesty logo

Stoov achieves 10% cost savings and better CX with Gorgias

Stoov logo

Stylest achieves 31x ROI with Gorgias

SuitShop improves customer response time with Gorgias

SuitShop logo

SuitShop unifies in-store and online customer experiences with Gorgias

SuitShop logo

Sunski achieves faster, personalized customer support with Gorgias

Sunski logo

SuperATV decreases response and resolution times with Gorgias

SuperATV logo

TalentPop expands its customer base and boosts support efficiency with Gorgias

TalentPop logo

The Girlfriend Doctor achieves 40% faster subscription responses with Gorgias and Loop

Timbuk2 achieves 96% faster responses and 35% more revenue with Gorgias

Timbuk2 logo

Tommy John drives $106K in support sales with Gorgias

Tommy John logo

Topicals boosts pre-sales sales and reduces returns with Gorgias Automate

Topicals logo

Trove Brands reduces misshipments and speeds cancellations with Gorgias AI Agent

Trove Brands logo

TruWood boosts ROI and cuts support costs with Gorgias

TruWood logo

Try The World unifies customer support and boosts agent productivity with Gorgias

Try The World logo

Tuesday Morning cuts CX costs by over 50% with Gorgias

Tuesday Morning logo

Tushy boosts revenue and reduces bounce rate with Gorgias Convert

Tushy logo

Tushy boosts chat conversion with Gorgias Shopping Assistant

Tushy logo

Uqora boosts subscription support efficiency with Gorgias

Uqora logo

Vape Superstore Achieves 70% Faster Response Times with Gorgias

Vape Superstore logo

Veloretti cuts resolution time in half with Gorgias

Veloretti logo

Vessel reduces response time and boosts CSAT with Gorgias AI Agent

Vessel logo

VUSH Boosts Conversions and Shopper Confidence with Gorgias

VUSH logo

Wildride automates 33% of email tickets with Gorgias AI Agent

No matching case studies