Case Study: Campus Protein boosts customer experience and sales with Gorgias

How Campus Protein started using Gorgias to boost customer experience and drive sales.

Campus Protein is a supplements retailer built for college students, with a lean team and a strong focus on customer experience. As they grew from a dorm-room startup to serving students across 300+ colleges, they needed a better way to provide personalized support online and keep up with questions from shoppers using their Shopify store. They had outgrown their basic chat tool and needed a platform that could identify customers, connect conversations across channels, and help them support students more effectively.

Gorgias helped Campus Protein unify chat, email, phone, and social support into one customer view, with Shopify-powered macros, automation, and proactive chat triggers. This made it faster to answer questions, offer nutrition guidance, and intervene during checkout, while also turning customer feedback into website and product improvements. The result was a smoother support experience that increased conversions, saved the team time, and helped drive revenue growth.

Campus Protein

Russell Saks

Chief Executive Officer