Case Study: Beardbrand boosts support efficiency with Gorgias

How Beardbrand’s Support Team of One Competes with Amazon

Beardbrand, the beard lifestyle brand, needed a better way to deliver fast, personalized customer support as its community grew. With a support team of just one person, the company was struggling with Zendesk and multiple disconnected tools, making it difficult to keep up with customer expectations set by Amazon-level service.

Gorgias provided a centralized help desk that pulled chats, comments, and tickets into one dashboard, along with tagging, rules, and pre-written responses to speed up workflows. Beardbrand reported saving 15 hours per week on a $30-per-month investment, and Gorgias also helped the team transfer more than 60,000 tickets over one weekend while improving response times and overall support efficiency.

Beardbrand

Eric Bandholz

Founder