Case Study: Try The World unifies customer support and boosts agent productivity with Gorgias

Thanks to Gorgias, Try The World provides a unified customer experience across all channels

Try The World, a gourmet subscription service, needed a better way to manage customer support across chat, phone, email, and social media. Using Gorgias as its help desk, the support team struggled with fragmented customer history in Zendesk and multiple back-office tools, which forced agents to switch between systems and slowed service.

Gorgias centralized all support conversations and surfaced Chargify subscription data and Shopify order details directly next to each ticket. With Gorgias, Try The World increased agent handling from 80 to 120 tickets per day and reduced response time to one business day, while improving overall customer satisfaction.

Try The World

Amanda

Customer Support Manager