Case Study: Dance4Me Achieves 66% Fewer Tickets and Twice as Many Positive Interactions with Gorgias

66% fewer tickets and twice as many positive interactions Why Dance4Me loves Gorgias & BigCommerce

Dance4Me, a sporting goods brand running on BigCommerce, needed a helpdesk that was tightly integrated with its ecommerce platform. The team wanted an affordable, centralized customer service solution that could handle inquiries from email, social channels, and phone without forcing agents to switch between systems. They chose Gorgias to better support their growing customer service needs.

By integrating Gorgias with BigCommerce, Dance4Me streamlined support with features like a master dashboard, social integrations, macros, and auto-close automation. Gorgias helped the team deflect 66% of tickets, reduce first response time by 72%, and improve resolution time by 88% week over week. As a result, Dance4Me handled more than 7,000 replies and over 10,000 closed tickets during peak season, while also seeing 100% more positive interactions.