Case Study: Sunski achieves faster, personalized customer support with Gorgias

How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

Sunski, a young online sunglasses brand with a small support team and more than 50,000 customers, needed a way to deliver fast, personalized service as their ticket volume grew. To replace Zendesk, Sunski turned to Gorgias and its Shopify helpdesk to help manage customer support more efficiently while maintaining a high-quality customer experience.

With Gorgias, Sunski customized its helpdesk to show back-office order data, letting agents edit orders directly from the support inbox and onboard new team members more easily. Gorgias also helped the team tag and organize incoming tickets, speed up responses, and surface customer insights for marketing, while a small two-agent support team kept service manageable across a growing customer base.

Sunski

Alicia Levine

Customer Support Manager