Case Study: Absolute Collagen boosts CSAT and response times with Gorgias

Absolute Collagen increased their CSAT to 4.9 by always putting customers at the heart of their business

Absolute Collagen, the original collagen specialist, used Gorgias to improve customer service across email, social media, and other channels. Before Gorgias, the team lacked a holistic view of customer inquiries, making it hard to connect messages from the same customer and respond quickly. They used Gorgias’ helpdesk and Live Chat to centralize support and better manage customer conversations.

With Gorgias, Absolute Collagen integrated key systems like Shopify, Recharge, and AirCall to see the full customer history in one place. This helped the team increase CSAT to 4.9 and reduce average response time across channels to less than 5 minutes. Gorgias also helped them respond faster on Live Chat, build trust with shoppers, and deliver a stronger customer experience.

Absolute Collagen

Maxine Laceby

Founder