Case Study: Shinesty boosts social engagement and conversions with Gorgias

How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias

Shinesty, the bold clothing brand known for its outlandish fashion, needed a better way to handle the growing volume of social media inquiries and pre-sale questions coming from Instagram and Facebook. Their previous help desk, Zendesk, lacked the social connectivity they needed to engage shoppers quickly and efficiently.

Using Gorgias as their help desk, Shinesty connected social comments and messages into one central hub, added auto-responses for common questions, and streamlined Shopify actions like duplicating or creating orders. As a result, Gorgias helped Shinesty increase social engagement, convert buyers directly from ad comments, and free up agent time so the team could focus more on pre-sale conversion tactics.

Shinesty

Cody Szymanski

Customer Experience Manager