Case Study: Create CX accelerates customer experience growth with Gorgias

How Create CX and Gorgias Partner to Accelerate Growth With Flawless Customer Experiences

Create CX is a customer experience consultancy that helps startups and emerging brands design and execute end-to-end CX strategies. Their challenge was helping clients build efficient, user-friendly customer service operations that improve conversion, retention, and loyalty—often from scratch and without in-house support teams. To do this, they relied on Gorgias, using its helpdesk, macros, order management, Shopify integration, and automation features.

By partnering with Gorgias, Create CX was able to implement self-service rules, Quick Response Flows, and order management workflows that gave clients faster, more personalized support without a heavy technical lift. Gorgias also helped Create CX standardize responses, streamline ticket handling, and support flexible staffing. As a result, Create CX has helped more than 60 businesses strengthen customer experience and build sustainable CX operations that drive growth.

Create CX

Leeor Cohen

Founder and CEO