Case Study: Uqora boosts subscription support efficiency with Gorgias

Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer

Uqora, a proactive urinary health brand with a subscription model, needed a better way to support customers without slowing down its team. Before using Gorgias, the customer success team had to juggle up to 10 tabs to check Shopify orders, Recharge subscription details, and the support conversation, making it hard to deliver fast, personal service.

By integrating Gorgias with Recharge, Uqora centralized subscriber and order data directly inside the helpdesk, giving agents a single view of each customer and enabling quicker, more personalized responses. With Gorgias, the team can recommend products, update subscriptions, educate customers, and handle delivery changes without switching tools, helping Uqora drive strong loyalty and an average of more than 8 purchases per customer over their lifetime.

Uqora

Zoe Rotberg

Customer Success Manager