Case Study: SuitShop improves customer response time with Gorgias

How SuitShop Benefits from The Gorgias-Shopify Integrations to Provide Best Experience for Their Customers

SuitShop, an ecommerce suiting brand for men, women, and children, needed a helpdesk that better fit its growing online business. After initially managing support through Gmail and then Zendesk, the team found that handling rising ticket volume, social comments, and Shopify-related inquiries was inefficient. They turned to Gorgias, using its helpdesk along with the Customer Sidebar and Shopify integrations.

With Gorgias, SuitShop centralized order details, social conversations, email, chat, and text in one place, making it easier for agents to respond quickly and personally. The company reduced its average response time to 2 hours and 18 minutes, improved team efficiency with reporting, and was able to better manage customer support at scale. SuitShop said Gorgias saved time and helped deliver the fast, high-quality experience customers expect.

SuitShop

Katy Eriks

Director of CX