Case Study: Bokksu Achieves Faster Support and Higher Customer Satisfaction with Gorgias

How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat

BOKKSU, a premium subscription box startup delivering authentic Japanese gourmet snacks to customers in 70+ countries, was struggling to keep up with rapid growth using Zendesk and a patchwork of tools. As tickets increased, the small team needed a more efficient, better integrated support workflow for its Shopify-based business.

Gorgias replaced that fragmented setup with a fully integrated helpdesk using native and HTTP integrations for Shopify, ReCharge, Yotpo, and LoyaltyLion, plus live chat and macros for common subscription requests. With Gorgias, BOKKSU cut response time by 50%, improved customer satisfaction, and used live chat to capture new emails and drive more sales.

Bokksu

Danny Taing

Founder & CEO