Case Study: Lillie's Q boosts sales conversion and cuts resolution time with Gorgias

How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours

Lillie’s Q, a Southern barbecue sauce and rubs brand, was struggling to manage a high volume of customer questions coming in from email, phone, Instagram, and Facebook. Before Gorgias, inquiries were passed between team members and handled in a disjointed way, making it hard to track responses and follow-up. The company used Gorgias Live Chat and Helpdesk to bring support into one place.

With Gorgias, Lillie’s Q centralized customer information, streamlined support workflows, and enabled real-time chat responses, Shopify integration, and automations. As a result, Lillie’s Q increased sales from Gorgias chat by 75%, grew total sales from overall support by 166%, and reduced resolution time to under 24 hours, with response time dropping to 13 hours.