Case Study: DoggieLawn boosts efficiency and customer lifetime value with Gorgias

DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias & Recharge

DoggieLawn, an eco-friendly indoor dog potty brand, wanted to reduce the time its team spent copy-pasting subscription details from their subscription platform into customer messages. Using Gorgias and Recharge, along with features like Macros, the Customer Sidebar, and helpdesk integration, they aimed to give agents faster access to order and subscription information while improving response times and customer experience.

With the Gorgias and Recharge integration, DoggieLawn could view and update subscription details directly inside tickets, cancel subscriptions, reduce tab switching, and automate more of their support workflow. As a result, Gorgias helped DoggieLawn cut resolution time by 37%, resolve 70% of tickets in one touch, and achieve a 4.9/5 CSAT, while also reducing errors and supporting higher customer lifetime value.