Case Study: The Girlfriend Doctor achieves 40% faster subscription responses with Gorgias and Loop

The Girlfriend Doctor answers subscription tickets 40% faster with Loop Subscription and Gorgias

The Girlfriend Doctor, a health and wellness brand led by Dr. Anna Cabeca, was struggling to manage subscription support efficiently. Using a legacy subscription app that didn’t integrate with Gorgias, the CX team had to juggle multiple apps, switch tabs, and copy/paste information, which slowed response times and left subscribers waiting days for simple requests.

With the Gorgias + Loop Subscription integration, Gorgias brought key subscription details directly into the ticket view so agents could resolve issues without leaving the helpdesk. The result was a smoother support experience and up to 40% faster response times, helping The Girlfriend Doctor reduce ticket-handling friction and improve customer satisfaction.