Case Study: Oger Achieves 69% Faster Resolution Time with Gorgias

How high-end retailer Oger provides personalized service with 69% faster resolution time

Oger, a high-end luxury menswear retailer in the Netherlands, wanted to deliver more personalized and efficient customer service to match its premium in-store experience. But with its previous helpdesk, CM.com, the team struggled with constant platform switching, limited personalization, weak analytics, and no native Shopify integration.

Gorgias centralized Oger’s support channels and customer data, with deep Shopify integration, Macros, analytics, tags, and automation features like Self-service Order Management and Quick Response Flows. With Gorgias, Oger reduced first response time by 61%, cut resolution time by 69%, and solved 16% of tickets in one touch, while automating 84–100% of basic FAQ queries.

Oger

Ian Kouwen

Ecommerce Manager