Case Study: LSKD triples email automation and cuts response times with Gorgias AI Agent

How LSKD Tripled Email Automation Rate with AI Agent

LSKD, an Australian-owned sportswear brand, needed a way to stay highly responsive as inquiry volume grew without losing its personalized customer experience. Using Gorgias’s AI Agent, they looked to reduce response times and increase automation while keeping their brand’s tone intact.

With Gorgias’s AI Agent, LSKD automated routine email inquiries and improved support efficiency. The result was a 20% email automation rate, 40% of all tickets automated by Gorgias Automate, and response times cut from days to under two minutes, with first response time at 1 minute 2 seconds and resolution time at 1 minute 8 seconds.

LSKD

Kailey Burton

Community Experience Head Coach