Case Study: Jonas Paul Eyewear boosts CX efficiency and sales with Gorgias AI Agent

How Jonas Paul Eyewear Transformed CX Into an Efficient Channel for Support, Loyalty, and Sales

Jonas Paul Eyewear, a direct-to-consumer kids’ eyewear brand, needed a faster way to answer repetitive customer questions about prescriptions, fit, returns, and order status without overloading its support team. Using Gorgias helpdesk and AI Agent, the team aimed to reduce response times, automate routine work, and give parents the personalized support they need when choosing glasses for their children.

Gorgias implemented AI Agent and helped Jonas Paul Eyewear automate more than 30% of support volume, route basic FAQs away from phone and into email, and tailor responses to match the brand’s voice and medical guidelines. The results were strong: first response time dropped by 96%, AI Agent resolved issues in about 3 minutes, and it influenced $600 in sales in one month—about 2x the tool’s monthly cost—while also reducing the need for seasonal hires and improving customer satisfaction.

Jonas Paul Eyewear

Danae Kaminski

Customer Care Team Lead