Case Study: RevAir cuts response times 93% and boosts revenue with Gorgias

How RevAir answers tickets 93% faster and generates $76k quarterly using Gorgias Self-service

RevAir, an award-winning consumer electronics brand, used Gorgias to solve a customer support challenge caused by rapidly growing ticket volume. Before switching, the team was taking up to an hour to respond to customer questions, which led to missed sales, especially during busy periods like Black Friday Cyber Monday.

With Gorgias Self-service, Quick Response Flows, live chat, and Help Center automation, RevAir deflected over 50% of tickets and automated 53% of customer queries. The results included 93% faster response times, first response dropping from one hour to 4 minutes and 15 seconds, a 4.9/5 CSAT, 120% higher chat engagement, and $76,000 in revenue generated per quarter.

RevAir

Mika Hoecker

Customer Engagement Manager