Case Study: Ohh Deer boosts CX and generates $12,500 per quarter with Gorgias

Ohh Deer uses Gorgias Chat to provide excellent CX & generate revenue by $12,500/quarter

Ohh Deer, a greeting cards, stationery, and gifts brand, needed a better way to manage customer support as its subscription business grew. Using six different platforms created inefficiencies, reporting gaps, and slow access to customer data, while their previous helpdesk, Zendesk, lacked the Shopify compatibility and tagging capabilities they needed.

Gorgias provided Ohh Deer with Live Chat and Helpdesk tools, plus deep integrations with Shopify and other apps, allowing the team to centralize support, improve tagging, create custom views, and use chat campaigns more strategically. As a result, Ohh Deer resolved subscription inquiries 3x faster, maintained a 4.95 CSAT score, and generated about $12,500 in additional revenue per quarter through Gorgias Chat.