Case Study: BattlBox increases revenue and boosts customer support with Gorgias

How Battlbox increased revenue during peak season with Gorgias

BattlBox, a sporting goods subscription brand for camping, survival, and outdoor gear, wanted to turn its customer service interactions into a revenue driver. Using Gorgias as its helpdesk, the company looked for a way to improve support while also recovering churned customers and increasing sales.

Gorgias helped BattlBox streamline support, assign unique coupon codes to agents, and run personalized outreach across channels, including text-only emails that reached inboxes more reliably. The company generated $212,000 in holiday-season revenue through Gorgias, achieved a 4.78 CSAT over 90 days, drove over $10,000 from customer service recovery efforts, and reached around $70,000 per month from upsell workflows.

BattlBox

John Roman

Chief Marketing Officer