Case Study: Luksusbaby achieves 66% faster first response time and 45% ticket automation with Gorgias

How Luksusbaby achieved 66% faster FRT and 45% ticket automation with Gorgias and D.TAILS

Luksusbaby, a Danish luxury childrenswear retailer, was managing more than 3,000 customer tickets each week across multiple channels and languages. Using Intercom for website chats and juggling email, phone, Meta, and returns tools led to slow responses, manual tracking, and too much time spent on repetitive work instead of higher-value customer support.

Gorgias, implemented with help from D.TAILS, centralized Luksusbaby’s customer conversations and automated key workflows with routing, auto-closing, and Macros. The result was a 66% faster first response time, dropping from 36 hours to 12 hours, and about 45% of Meta tickets automated, while also reducing staffing needs and improving consistency across the support team.

Luksusbaby

Tanja Munch

Customer Service Manager