Case Study: CROSSNET boosts shopping experience and drives $450,000 in sales with Gorgias

How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat

CROSSNET, the sporting goods company behind the world’s first four-way volleyball game, needed a more scalable customer support solution as it grew beyond its previous helpdesk, tawk.to. The team wanted a platform built for ecommerce that could centralize support, social media interactions, and customer information in one place.

With Gorgias Live Chat and Helpdesk, CROSSNET centralized tickets, automated responses, and routed conversations to the right teammates, helping support, sales, and marketing work more effectively. Gorgias also became part of CROSSNET’s revenue strategy, including a $450,000 sale closed through live chat, with reported performance of 4.8-minute first response time and 4.38/5 CSAT.

CROSSNET

Chris Meade

Co-Founder