Case Study: ALOHAS achieves 83% automation and double the revenue with Gorgias

ALOHAS gets 83% automation and double the revenue with quick response flow

ALOHAS, a Barcelona-based sustainable fashion brand, was struggling to keep up with a high volume of pre-sales questions tied to its unique on-demand collections. Using Gorgias and its Automation Add-on, including AI Agent, Live Chat, and Flows, the team needed a faster way to answer common questions about shipping, returns, sizing, and wait times while still educating customers about the brand’s model.

Gorgias implemented quick response flows and self-service order management flows to automate common inquiries and route only more complex conversations to agents. The result was 83% automation in chat, 50% faster first response time, 56% of chat tickets handled by self-service, and a 12% increase in conversion after chat interactions, helping ALOHAS double revenue from customer support and move toward tripling chat revenue.

Alohas

Annalisa Micalizzi

Head of Customer Care