Case Study: Tushy boosts revenue and reduces bounce rate with Gorgias Convert

How TUSHY Influences 25% of Sales with Gorgias Convert: “It Wildly Blew Our Expectations Out of the Water”

Tushy, a U.S.-based eco-friendly bidet and bathroom essentials brand, wanted to turn customer service into a revenue-generating channel while helping shoppers feel confident about buying and installing a bidet. Using Gorgias and its Convert product, the team focused on stronger pre-sales education to increase conversion rates and reduce returns.

With Gorgias Convert, Tushy launched targeted on-site campaigns such as exit-intent welcome offers and toilet compatibility check prompts based on visitor behavior. These campaigns influenced 25% of total revenue, reduced bounce rate by 37%, and drove about 50% of website visitors to click an on-site campaign, showing a meaningful lift in both sales and customer engagement.

Tushy

Grace Choi

Customer Experience Manager