Case Study: Jetson Centralizes Customer Support and Boosts NPS with Gorgias

How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5

Jetson is an ecommerce company focused on gut health through its Seasonal Probiotic Program. As customer inquiries grew across email, SMS, Instagram, and Facebook, their previous helpdesk, Helpscout, could not centralize all incoming messages or provide the deep analytics Jetson needed to keep support operations on track.

By switching to **Gorgias** for helpdesk, live chat, and satisfaction surveys, Jetson centralized support across channels, improved tracking and automation, and made onboarding easier. With **Gorgias**, Jetson reduced first response time by 60% (from 5 hours to 2), cut resolution time by 30% (from 20 hours to 14), and maintained an NPS of 4.85/5 while handling increasing ticket volume.