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A Hume
Archie Hume
Managing Director
Qminder
Save your customers from the frustration of waiting and crowded lobbies. Decrease wait time by 50% and increase CSAT up to 97%. Qminder helps service locations deliver a superior waiting experience and decrease wait time with methods like virtual queuing, remote sign-in, and self-check-in. While dispersing crowds and eliminating physical waiting lines, you can stay in touch with your visitors with the SMS functionality, even if they are checking in remotely. The system gathers and provides data on location performance, allowing managers to make informed decisions about staffing, scheduling shifts, hiring extra help, and more. Because of its marriage of high-quality service design and data-backed intelligence, Qminder is trusted by customer experience-centric companies worldwide, including Apple, Johns Hopkins, Uber, AT&T, and Verizon.
Case Studies
Showing 44 Qminder Customer Success Stories
Adelaide Family Photography - Customer Case Study
Adelaide Family Photography
Dana
Owner
Beacon OHSS A New Approach to Customer Service
Beacon OHSS
Amanda Johnson
Vice President
How Berkeley Rec Sports expertly manages its passport office lines
Berkeley Rec Sports
A digital check-in solution to provide a smooth student experience
Bucks County Community College
Aaron Krassner
Director of Testing
Enhanced Service Quality Using Qminder Queue Management
Carrier Enterprise
Shelley Powell Graham
Store Manager
How Christensen’s Plant & Hardscape Centers use Qminder
Christensen’s Plant & Hardscape Centers
City of Alameda Providing a Stress-Free Experience to Visitors
City of Alameda
Allen Tai
Planning Services Manager
How the City of Greensboro Manages Its Walk-In Visitors
City of Greensboro
City of Manhattan Beach - Getting the Most Value out of Queue Management
City of Manhattan Beach
City of Richland - Customer Case Study
City of Richland
Jessica Lopez
Customer Service Supervisor
City of Surrey - Customer Case Study
City of Surrey
Steve Kish
Desktop, Mobile and Telecom Services Manager
A queue system to manage visitors engaging with the public sector
City of Torrance
Qminder Increases Efficiency for Cure 4 The Kids
Cure 4 The Kids Foundation
Jamey Felsing
Director of Information Technology
EyeSite Gives You the Best Eye Care Experience
EyeSite
Bruce R. Hankin
Physician
GDT Visitor Management at Cisco Live
GDT
Darjon Bittner
Chief Marketing Officer
GeekHampton - Customer Case Study
GeekHampton
Amy Marr
Director of Operations
How to make a one-time event into a once-in-a-lifetime experience
Girteka Logistics
Rimantė Vaitkutė
Marketing Project Manager
Perfecting the Wine Tasting Practices
GREAT WINE
Michella Chiu
Director of Brand Marketing
Harvest Cannabis Dispensary - Customer Case Study
Harvest Cannabis Dispensary
Amy Wood
General Manager
Managing safety and experience of walk-ins at a nonprofit animal shelter
Humane Society of Huron Valley
Gary Evans
HSHV Veterinary Clinic Director
How to Reduce Wait Times by Half
iShop
Fred Rosal
Business Strategist
La Cité Collégiale - Customer Case Study
La Cité Collégiale
Catherine Sainte-Marie
Manager of Customer Service
Lancaster Archery Supply Retail Queue Management
Lancaster Archery Supply
Chris Scott
Showroom Manager
Lehman Pipe & Plumbing Retail Queue Management
Lehman Pipe & Plumbing Supply
LHV Managing 170,000+ Clients With a Digital Queuing System
LHV Pank
Kristel Roostfeldt
Head of Client Services
Montgomery Water Works Visitor Management
Montgomery Water Works
Joshua Luster
Assistant Information Technology Director
How one of Qatar’s largest transportation companies proactively supports its employees
Mowasalat
Mohamed Morsy
Senior Applications Analyst
North Kansas City Hospital - Customer Case Study
North Kansas City Hospital
Carolyn Gazdziak
Applications Analyst
Oakland International Airport - Customer Case Study
Oakland International Airport
Okaloosa County Clerk of Circuit Court - Customer Case Study
Okaloosa County Clerk of Circuit Court, Florida
Sherry L. Johnson
Customer Service Manager
Ola - Customer Case Study
OLA
Sumit Tuteja
Supply Product Head
Excellent Tasting Experience From Plate by Plate
Plate by Plate
How Ravensbourne College manages visitor queues with Qminder
Ravensbourne College
Gary Morgan
CLR Supervisor
ShipMonk - Customer Case Study
ShipMonk
Augustin Kennady
Media Relations Director
Smileworks Liverpool - Customer Case Study
Smileworks Liverpool
Ed Challinor
CEO & First Officer
Sprint Telecom & Retail Improving Customer Service with Queue Management
Sprint
Kirby Ulme
Sales Representative
St. John’s Medical Center The Epitome of Patient-Centered Care
St. John Medical Center
Bryan Lords
Business Analyst
How Takealot Leverages Queuing Software to Enhance Order Collection
Takealot.com
FC Truter
Product Lead
Tavex - Customer Case Study
Tavex
Sten Senkel
Chief Executive Officer
ToastMe - Customer Case Study
ToastMe
Suresh Kumar
Head of Customer Service and Transactions
Travelwise - Customer Case Study
Travelwise
Wellington Villegas
Systems Development Manager
How ViaVan Enables Fast Driver Onboarding With Qminder
ViaVan
Dean Tucker
Operational Manager
Westchester Community College - Customer Case Study
Westchester Community College
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