Qminder B2B Case Studies & Customer Successes

Save your customers from the frustration of waiting and crowded lobbies. Decrease wait time by 50% and increase CSAT up to 97%. Qminder helps service locations deliver a superior waiting experience and decrease wait time with methods like virtual queuing, remote sign-in, and self-check-in. While dispersing crowds and eliminating physical waiting lines, you can stay in touch with your visitors with the SMS functionality, even if they are checking in remotely. The system gathers and provides data on location performance, allowing managers to make informed decisions about staffing, scheduling shifts, hiring extra help, and more. Because of its marriage of high-quality service design and data-backed intelligence, Qminder is trusted by customer experience-centric companies worldwide, including Apple, Johns Hopkins, Uber, AT&T, and Verizon.

A Hume achieves seamless online and offline shopping with Qminder

A Hume

Archie Hume

Managing Director

Adelaide Family Photography achieves low-wait, personalized Santa photo experiences with Qminder

Adelaide Family Photography

Dana

Owner

Beacon OHSS achieves faster, more efficient visitor management with Qminder

Beacon OHSS

Amanda Johnson

Vice President

Berkeley Rec Sports cuts passport wait times and improves visitor experience with Qminder

Berkeley Rec Sports

A digital check-in solution to provide a smooth student experience

Bucks County Community College

Aaron Krassner

Director of Testing

Carrier Enterprise achieves reduced wait times and enhanced service quality with Qminder

Carrier Enterprise

Shelley Powell Graham

Store Manager

Christensen’s Plant & Hardscape Centers achieves streamlined queue management and accurate wait-time tracking with Qminder

Christensen’s Plant & Hardscape Centers

City of Alameda achieves streamlined visitor queues and real-time wait visibility with Qminder

City of Alameda

Allen Tai

Planning Services Manager

How the City of Greensboro Manages Its Walk-In Visitors

City of Greensboro

City of Manhattan Beach achieves streamlined visitor management and time savings with Qminder

City of Manhattan Beach

City of Richland - Customer Case Study

City of Richland

Jessica Lopez

Customer Service Supervisor

City of Surrey achieves modernized queuing and real-time visitor insights with Qminder

City of Surrey

Steve Kish

Desktop, Mobile and Telecom Services Manager

A queue system to manage visitors engaging with the public sector

City of Torrance

Cure 4 The Kids Foundation achieves improved patient flow and front‑desk efficiency with Qminder

Cure 4 The Kids Foundation

Jamey Felsing

Director of Information Technology

EyeSite achieves improved patient experience and streamlined queues with Qminder

EyeSite

Bruce R. Hankin

Physician

GDT (international IT solutions provider) achieves seamless queue management and 200+ daily Ferrari-simulator riders with Qminder

GDT

Darjon Bittner

Chief Marketing Officer

GeekHampton achieves shorter wait times and better customer experience with Qminder

GeekHampton

Amy Marr

Director of Operations

Girteka Logistics achieves streamlined candidate visits and faster hiring with Qminder

Girteka Logistics

Rimantė Vaitkutė

Marketing Project Manager

GREAT WINE achieves exceptional wine-tasting experience and increased leads with Qminder

GREAT WINE

Michella Chiu

Director of Brand Marketing

Harvest Cannabis Dispensary - Customer Case Study

Harvest Cannabis Dispensary

Amy Wood

General Manager

Managing safety and experience of walk-ins at a nonprofit animal shelter

Humane Society of Huron Valley

Gary Evans

HSHV Veterinary Clinic Director

iShop Guatemala achieves 50% shorter wait times and higher customer satisfaction with Qminder

iShop

Fred Rosal

Business Strategist

La Cité Collégiale cuts wait times and enhances student experience with Qminder

La Cité Collégiale

Catherine Sainte-Marie

Manager of Customer Service

Lancaster Archery Supply achieves shorter wait times and personalized customer service with Qminder

Lancaster Archery Supply

Chris Scott

Showroom Manager

Lehman Pipe & Plumbing Retail Queue Management

Lehman Pipe & Plumbing Supply

LHV Pank cuts wait times by one-third and boosts customer experience with Qminder

LHV Pank

Kristel Roostfeldt

Head of Client Services

Montgomery Water Works improves customer experience and reduces perceived wait times with Qminder

Montgomery Water Works

Joshua Luster

Assistant Information Technology Director

Mowasalat achieves efficient management of 7,000+ drivers with Qminder

Mowasalat

Mohamed Morsy

Senior Applications Analyst

North Kansas City Hospital - Customer Case Study

North Kansas City Hospital

Carolyn Gazdziak

Applications Analyst

Oakland International Airport achieves streamlined employee check-ins and navigation with Qminder

Oakland International Airport

Okaloosa County Clerk of Circuit Court - Customer Case Study

Okaloosa County Clerk of Circuit Court, Florida

Sherry L. Johnson

Customer Service Manager

Ola achieves faster, scalable driver support and resolves 500–800 daily issues with Qminder

OLA

Sumit Tuteja

Supply Product Head

Plate by Plate achieves excellent visitor experience and streamlined reservations with Qminder

Plate by Plate

Ravensbourne College achieves streamlined, student-friendly queue management with Qminder

Ravensbourne College

Gary Morgan

CLR Supervisor

ShipMonk - Customer Case Study

ShipMonk

Augustin Kennady

Media Relations Director

Smileworks Liverpool achieves rapid growth and exceptional patient experience with Qminder

Smileworks Liverpool

Ed Challinor

CEO & First Officer

Sprint achieves personal, stress-free queuing and increased store capacity with Qminder

Sprint

Kirby Ulme

Sales Representative

St. John Medical Center achieves under 3-minute average wait times and enhanced patient experience with Qminder

St. John Medical Center

Bryan Lords

Business Analyst

Takealot.com reduces wait times and speeds order pickup with Qminder

Takealot.com

FC Truter

Product Lead

Tavex achieves faster, more personal service and improved efficiency with Qminder

Tavex

Sten Senkel

Chief Executive Officer

ToastMe achieves convenient, efficient peak-time queue management with Qminder

ToastMe

Suresh Kumar

Head of Customer Service and Transactions

Travelwise achieves seamless event check-in and improved guest experience with Qminder

Travelwise

Wellington Villegas

Systems Development Manager

ViaVan achieves faster driver onboarding and reduced visit times with Qminder

ViaVan

Dean Tucker

Operational Manager

Westchester Community College achieves reduced wait times and data-driven student services with Qminder

Westchester Community College

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