Qminder B2B Case Studies & Customer Successes

Save your customers from the frustration of waiting and crowded lobbies. Decrease wait time by 50% and increase CSAT up to 97%. Qminder helps service locations deliver a superior waiting experience and decrease wait time with methods like virtual queuing, remote sign-in, and self-check-in. While dispersing crowds and eliminating physical waiting lines, you can stay in touch with your visitors with the SMS functionality, even if they are checking in remotely. The system gathers and provides data on location performance, allowing managers to make informed decisions about staffing, scheduling shifts, hiring extra help, and more. Because of its marriage of high-quality service design and data-backed intelligence, Qminder is trusted by customer experience-centric companies worldwide, including Apple, Johns Hopkins, Uber, AT&T, and Verizon.

A Hume Makes Online & Offline Shopping Seamless

A Hume

Archie Hume

Managing Director

Adelaide Family Photography - Customer Case Study

Adelaide Family Photography

Dana

Owner

Beacon OHSS A New Approach to Customer Service

Beacon OHSS

Amanda Johnson

Vice President

How Berkeley Rec Sports expertly manages its passport office lines

Berkeley Rec Sports

A digital check-in solution to provide a smooth student experience

Bucks County Community College

Aaron Krassner

Director of Testing

Enhanced Service Quality Using Qminder Queue Management

Carrier Enterprise

Shelley Powell Graham

Store Manager

How Christensen’s Plant & Hardscape Centers use Qminder

Christensen’s Plant & Hardscape Centers

City of Alameda Providing a Stress-Free Experience to Visitors

City of Alameda

Allen Tai

Planning Services Manager

How the City of Greensboro Manages Its Walk-In Visitors

City of Greensboro

City of Manhattan Beach - Getting the Most Value out of Queue Management

City of Manhattan Beach

City of Richland - Customer Case Study

City of Richland

Jessica Lopez

Customer Service Supervisor

City of Surrey - Customer Case Study

City of Surrey

Steve Kish

Desktop, Mobile and Telecom Services Manager

A queue system to manage visitors engaging with the public sector

City of Torrance

Qminder Increases Efficiency for Cure 4 The Kids

Cure 4 The Kids Foundation

Jamey Felsing

Director of Information Technology

EyeSite Gives You the Best Eye Care Experience

EyeSite

Bruce R. Hankin

Physician

GDT Visitor Management at Cisco Live

GDT

Darjon Bittner

Chief Marketing Officer

GeekHampton - Customer Case Study

GeekHampton

Amy Marr

Director of Operations

How to make a one-time event into a once-in-a-lifetime experience

Girteka Logistics

Rimantė Vaitkutė

Marketing Project Manager

Perfecting the Wine Tasting Practices

GREAT WINE

Michella Chiu

Director of Brand Marketing

Harvest Cannabis Dispensary - Customer Case Study

Harvest Cannabis Dispensary

Amy Wood

General Manager

Managing safety and experience of walk-ins at a nonprofit animal shelter

Humane Society of Huron Valley

Gary Evans

HSHV Veterinary Clinic Director

How to Reduce Wait Times by Half

iShop

Fred Rosal

Business Strategist

La Cité Collégiale - Customer Case Study

La Cité Collégiale

Catherine Sainte-Marie

Manager of Customer Service

Lancaster Archery Supply Retail Queue Management

Lancaster Archery Supply

Chris Scott

Showroom Manager

Lehman Pipe & Plumbing Retail Queue Management

Lehman Pipe & Plumbing Supply

LHV Managing 170,000+ Clients With a Digital Queuing System

LHV Pank

Kristel Roostfeldt

Head of Client Services

Montgomery Water Works Visitor Management

Montgomery Water Works

Joshua Luster

Assistant Information Technology Director

How one of Qatar’s largest transportation companies proactively supports its employees

Mowasalat

Mohamed Morsy

Senior Applications Analyst

North Kansas City Hospital - Customer Case Study

North Kansas City Hospital

Carolyn Gazdziak

Applications Analyst

Oakland International Airport - Customer Case Study

Oakland International Airport

Okaloosa County Clerk of Circuit Court - Customer Case Study

Okaloosa County Clerk of Circuit Court, Florida

Sherry L. Johnson

Customer Service Manager

Ola - Customer Case Study

OLA

Sumit Tuteja

Supply Product Head

Excellent Tasting Experience From Plate by Plate

Plate by Plate

How Ravensbourne College manages visitor queues with Qminder

Ravensbourne College

Gary Morgan

CLR Supervisor

ShipMonk - Customer Case Study

ShipMonk

Augustin Kennady

Media Relations Director

Smileworks Liverpool - Customer Case Study

Smileworks Liverpool

Ed Challinor

CEO & First Officer

Sprint Telecom & Retail Improving Customer Service with Queue Management

Sprint

Kirby Ulme

Sales Representative

St. John’s Medical Center The Epitome of Patient-Centered Care

St. John Medical Center

Bryan Lords

Business Analyst

How Takealot Leverages Queuing Software to Enhance Order Collection

Takealot.com

FC Truter

Product Lead

Tavex - Customer Case Study

Tavex

Sten Senkel

Chief Executive Officer

ToastMe - Customer Case Study

ToastMe

Suresh Kumar

Head of Customer Service and Transactions

Travelwise - Customer Case Study

Travelwise

Wellington Villegas

Systems Development Manager

How ViaVan Enables Fast Driver Onboarding With Qminder

ViaVan

Dean Tucker

Operational Manager

Westchester Community College - Customer Case Study

Westchester Community College

No matching case studies

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