Case Study: Beacon OHSS achieves faster, more efficient visitor management with Qminder

Beacon OHSS A New Approach to Customer Service

Beacon Occupational Health & Safety Services (Beacon OHSS) is a five‑location occupational health provider serving 120+ daily visitors and 200+ employees. Faced with slow, paper‑based sign‑in sheets that wasted staff time and limited visibility, Beacon OHSS selected Qminder’s digital queue and visitor‑management solution to modernize check‑in and record‑keeping.

Qminder deployed a digital check‑in system plus Service Intelligence analytics, giving technicians instant access to visitor histories, searchable records, and weekly reports on wait and service times. The result was faster, more transparent service—maintaining average wait times under five minutes amid high volumes—better staffing decisions and measurable improvements in efficiency and customer experience thanks to Qminder.

Beacon OHSS

Amanda Johnson

Vice President