Case Study: City of Torrance achieves faster, more efficient permit service with Qminder

A queue system to manage visitors engaging with the public sector

The City of Torrance Permit Center, which handles about 10 services and serves roughly 130 people a day, needed a better way to manage heavy foot traffic, reduce crowding, and avoid confusion caused by an older queuing system. With a diverse mix of residents and businesses visiting for permits, licenses, and code enforcement, the center needed a more usable and reliable solution than its previous queue software, and it turned to Qminder.

Qminder implemented self-check-in via iPad kiosks, SMS notifications, flexible queue management, and real-time reporting. The City of Torrance saw shorter wait times, smoother visitor flow, fewer physical lines, and faster redirection of customers to the correct service area; Qminder data also helped prove staffing needs and support hiring decisions by showing the direct link between staffing levels and wait times.

City of Torrance