Case Study: City of Greensboro achieves faster, touchless walk-in visitor service with Qminder

How the City of Greensboro Manages Its Walk-In Visitors

The City of Greensboro needed a better way to manage walk-in visitors, reduce congestion, and limit face-to-face contact, especially after pandemic-era safety requirements made its old self-sign-in process unworkable. The city turned to Qminder’s queue management solution to replace its manual visitor flow with a more efficient, browser-based system.

Qminder implemented a digital check-in process with a tablet kiosk, waitlist monitor, remote sign-in, and two-way texting so visitors could provide information and complete forms before meeting staff. The result was a mostly touchless experience, less manual crowd management for employees, and average wait times close to zero, with visitors and staff both saving time.

City of Greensboro