Case Study: St. John Medical Center achieves under 3-minute average wait times and enhanced patient experience with Qminder

St. John’s Medical Center The Epitome of Patient-Centered Care

St. John’s Medical Center was struggling to manage a high volume of visitors—over 150 daily—with manual sign‑in and receptionist‑managed queues that caused uncertainty, long lines, and extra workload for staff. To improve patient comfort and streamline flow, the medical center implemented Qminder’s queue management software and looked to revamp its sign‑in and notification processes.

Qminder introduced self sign‑in kiosks, service‑line selection, visitor forwarding between lines, and automated text notifications so patients can move freely while waiting. The system also provides staff with customer details and analytics for operational improvements; as a result, St. John’s Medical Center reduced average wait times to below three minutes and empowered managers to optimize performance using Qminder’s data.

St. John Medical Center

Bryan Lords

Business Analyst