Case Study: Lancaster Archery Supply achieves shorter wait times and personalized customer service with Qminder

Lancaster Archery Supply Retail Queue Management

Lancaster Archery Supply, a large retail archery store, was struggling with an impersonal Turn-O-Matic ticketing system that left staff unable to track who was in-store, why they were there, or how long customers actually waited — hurting service and sales. To modernize its queuing, Lancaster Archery Supply chose Qminder’s retail queue management solution (iPad check-in, mobile check-in, and digital signage).

Qminder installed an iPad in an ArmorActive floor stand, mobile check-in, and three Samsung Smart TVs running Qminder so staff can call customers from any browser or device; the $2,000 setup (iPad, stand and TVs) gave customers name-based service, visible wait times and freedom to roam. As a result, Qminder eliminated wait-time complaints, made interactions more personal (boosting sales), and reduced perceived and actual waiting through mobile notifications and live overview screens.

Lancaster Archery Supply

Chris Scott

Showroom Manager