Case Study: Humane Society of Huron Valley improves walk-in safety and experience with Qminder

Managing safety and experience of walk-ins at a nonprofit animal shelter

Humane Society of Huron Valley, the only animal shelter in Washtenaw County, needed a safer way to manage high volumes of walk-ins at its adoption center and veterinary clinic during the pandemic. To reduce crowds and comply with health guidelines, it turned to Qminder’s queue management software for a better, contact-free visitor experience.

Qminder implemented a virtual check-in process using QR codes and SMS updates, allowing visitors to join the queue, wait in their cars, and receive remote notifications about their status. The result was immediate: HSHV eliminated physical lines, reduced lobby congestion, enabled curbside service, and maintained essential services with no new hardware and quick team onboarding.

Humane Society of Huron Valley

Gary Evans

HSHV Veterinary Clinic Director