Case Study: Sprint achieves personal, stress-free queuing and increased store capacity with Qminder

Sprint Telecom & Retail Improving Customer Service with Queue Management

Sprint Telecom & Retail struggled with a traditional, bank‑style queuing layout that made the store look cluttered, discouraged customers from using seating areas and demo devices, and even caused walkaways. To address this, Sprint worked with Qminder and deployed Qminder’s queue management system to replace stanchions and physical lines with a digital, more flexible queuing experience.

Qminder’s system let customers spread out across the store, use the kids’ zone and couches, and be called by name for more personal interactions, improving perceived wait times and service quality. As a result, Sprint saw markedly fewer walkouts, better use of the store space (the team reports the store can hold at least 20 people versus appearing full at five), and a more welcoming, customer‑focused environment thanks to Qminder.

Sprint

Kirby Ulme

Sales Representative