Case Study: City of Alameda achieves streamlined visitor queues and real-time wait visibility with Qminder

City of Alameda Providing a Stress-Free Experience to Visitors

City of Alameda faced chaotic, paper-based sign‑ins at its permit center: messy sheets, privacy concerns, unclear reasons for visits, and no way for visitors to see their place in line. To modernize queuing and improve customer experience, the city turned to Qminder and its visitor queue management tools, including the Qminder iPad sign‑in app, TV queue display, and web dashboard.

Qminder implemented a low‑cost, wireless setup (iPad sign‑in, Smart TV display and staff dashboard) so visitors can self-register, see their queue status, and staff can call the next customer from a browser. The system gave managers real‑time visibility and reporting—average wait time, total customers served, peak periods and clerk performance—helping justify staffing and improve service while eliminating paper sign‑ins and reducing training and administrative overhead.

City of Alameda

Allen Tai

Planning Services Manager