Case Study: EyeSite achieves improved patient experience and streamlined queues with Qminder

EyeSite Gives You the Best Eye Care Experience

EyeSite is an advanced eye care and retail eyewear facility founded in 1991 that combines clinical services with a large optical shop. After moving to a larger location and reorganizing the floor plan, EyeSite needed to separate patients needing optometric care from visitors shopping for glasses and eliminate confusion in the waiting area; to address this they implemented Qminder’s queue management system.

Qminder lets EyeSite staff register each visitor’s name and required service and use a dashboard to see who’s next, which has eliminated the “wondering” part of waiting, improved visitor tracking, and made queues more human-friendly. By using Qminder, EyeSite streamlined patient flow and front‑desk operations, improving organization and supporting their plans to grow optometric sales and expand their eyewear selection.

EyeSite

Bruce R. Hankin

Physician