Case Study: Takealot.com reduces wait times and speeds order pickup with Qminder

How Takealot Leverages Queuing Software to Enhance Order Collection

Takealot, a leading South African e‑commerce retailer with over 25 Pickup Points and 1,500+ employees, faced long physical queues and inconsistent on‑site crowd management that hurt customer experience. Seeking not just a ticketing system but queuing plus service intelligence, Takealot selected Qminder’s digital queuing tools to modernize sign‑in, real‑time displays and analytics.

Qminder was rolled out at Takealot’s Cape Town warehouse and the New Road Pickup Point using iPad/QR sign‑ins, lobby TVs, and the Qminder Dashboard/Service View for staff. The system enabled better staffing decisions and real‑time notifications, helping keep average wait times around 2–3 minutes, peak throughput up to 2,573 customers/day during holiday season, and a marked increase in positive customer feedback—demonstrating Qminder’s measurable impact on speed and satisfaction.

Takealot.com

FC Truter

Product Lead