Case Study: North Kansas City Hospital reduces patient wait times with Qminder

North Kansas City Hospital - Customer Case Study

North Kansas City Hospital, an acute-care facility with 451 licensed beds, needed a better way to manage patient check-ins and waiting lines. Before working with Qminder, staff relied on paper lists at the front desk, making it difficult to keep track of arrivals and maintain an orderly queue as patient volume increased.

Qminder implemented a simple, cost-effective digital queue management and self-check-in system for North Kansas City Hospital. The result was a major improvement in the patient experience: average wait times dropped from 10–15 minutes to 2–3 minutes or less, and patient feedback improved as check-ins became smoother and more efficient.

North Kansas City Hospital

Carolyn Gazdziak

Applications Analyst