Case Study: GeekHampton achieves shorter wait times and better customer experience with Qminder

GeekHampton - Customer Case Study

GeekHampton, a New York–based Apple Premier Partner, was struggling with crowded showrooms and long customer wait times during peak seasons and needed an Apple‑compatible, cloud‑based queue system that would integrate with a sign‑in kiosk, an Apple TV waiting list, and allow staff to check in via iPhone or Apple Watch. To meet these requirements they chose Qminder’s retail queue management solution.

Qminder deployed an easy-to-use kiosk and Apple TV waiting list, mobile staff check‑ins, and Service Intelligence reporting. The result was quicker, more efficient service and improved perceived wait times — customers can roam the store while tracking their place, staff workflow is simplified, and Qminder’s reports revealed peak hours and service breakdowns that allowed GeekHampton to optimize staffing and increase operational efficiency.

GeekHampton

Amy Marr

Director of Operations