Case Study: Carrier Enterprise achieves reduced wait times and enhanced service quality with Qminder

Enhanced Service Quality Using Qminder Queue Management

Carrier Enterprise, a Watsco subsidiary and leading HVAC distributor, faced crowded showrooms—often more than 40 customers with up to an hour-long wait—and an outdated take-a-number system that wasted customers’ time and decreased service quality. To modernize the experience and better manage lines, Carrier Enterprise implemented Qminder’s digital queue management and visitor sign‑in solution.

Qminder provided greeter iPad check‑ins, TV queue displays that call customers by name, and real‑time statistics that let staff monitor performance and anticipate needs. Carrier Enterprise reports happier, less anxious visitors, improved operational insights, and a positive business impact from using Qminder’s data to optimize service and support sales growth.

Carrier Enterprise

Shelley Powell Graham

Store Manager