Case Study: iShop Guatemala achieves 50% shorter wait times and higher customer satisfaction with Qminder

How to Reduce Wait Times by Half

iShop Guatemala, the leading Apple Premium Reseller with 12 stores and 60 employees, faced growing congestion and long, disorganized queues as visitor numbers rose and the company started servicing multiple phone carriers. To tackle rising wait times and crowd management issues, iShop Guatemala selected Qminder and its queue management system for its ease of setup, intuitive use, and performance reporting.

Qminder was rolled out across locations with self‑signup kiosks and Apple TV displays, plus weekly performance reports for staffing decisions. The Qminder solution cut average wait times from about 40 minutes to under 20 minutes (a >50% reduction), improved customer satisfaction and staff efficiency, upgraded the look of waiting areas, and supported iShop Guatemala opening two additional service centers. Qminder’s reporting tools also gave the team clearer operational insights.

iShop

Fred Rosal

Business Strategist