Case Study: ToastMe achieves convenient, efficient peak-time queue management with Qminder

ToastMe - Customer Case Study

ToastMe is a fintech startup behind the Toast Money Transfer app serving migrant workers who need fast, convenient peer-to-peer transfers. To support in-person deposits at its Singapore “Toast Shop,” ToastMe turned to Qminder for visitor and queue management — using Qminder on staff smartphones and tablets (with a TV display) rather than the typical iPad self sign-in or Service Intelligence features — to handle peak walk-in demand.

Qminder’s queue-management setup lets clerks call the next customer from their phones during busy periods, enabling ToastMe to handle spikes of roughly 100 visitors per hour on Sundays and keep in-person service fast and simple. By using Qminder, ToastMe streamlined walk-in transactions, preserved its promise of convenience to users, and supported operational scalability as it grows across markets.

ToastMe

Suresh Kumar

Head of Customer Service and Transactions