Case Study: Travelwise achieves seamless event check-in and improved guest experience with Qminder

Travelwise - Customer Case Study

Travelwise, a Dominican travel agency that runs an annual Travel Expo for roughly 1,500 attendees, needed to manage large visitor volumes without sacrificing a seamless, personalized customer experience. To address queuing, check‑in, and communication challenges, Travelwise deployed Qminder’s visitor management solution—leveraging its API integration and SMS notification features.

Qminder integrated with Travelwise’s CRM so guest records synchronized automatically, streamlining check‑in, freeing staff from repetitive data entry, and allowing representatives to focus on service; customized SMS and a clear digital waiting list improved the attendee experience. Qminder also provided built‑in performance metrics and customer data that let Travelwise calculate ROI and identify in‑demand services, outcomes that led Travelwise to continue using Qminder after the initial test run.

Travelwise

Wellington Villegas

Systems Development Manager