Case Study: Berkeley Rec Sports cuts passport wait times and improves visitor experience with Qminder

How Berkeley Rec Sports expertly manages its passport office lines

Berkeley Rec Sports, the University of California Berkeley Recreational Sports Facility that also operates an authorized passport acceptance office serving students and the public, struggled with long, confusing queues and peak-season waits of up to three hours while operating with only a few customer service reps. To improve the visitor experience and manage heavy demand, Berkeley Rec Sports turned to the Qminder visitor management/queuing system.

Qminder introduced an iPad sign-in to register visitors into a digital first-come, first-served queue and a mounted monitor that displays who’s next, allowing people to wait elsewhere without anxiety and giving staff clear visibility of the next customer. The Qminder solution reduced confusion, shortened wait times compared with prior three-hour peaks, and improved throughput and overall customer satisfaction at Berkeley Rec Sports.

Berkeley Rec Sports